:root{--ink: #12181a;--ink-soft: #5c6b6e;--paper: #f2f5f3;--surface: #ffffff;--border: #e1e6e3;--primary: #0f6b63;--primary-hover: #0a4b45;--primary-soft: #e1efed;--accent-signal: #d9642c;--accent-urgent: #c2542d;--accent-urgent-soft: #f5e3db;--accent-success: #2e8b57;--accent-success-soft: #e3ede6;--accent-warn: #b8860b;--accent-warn-soft: #f3ecd8;--font-ui: "IBM Plex Sans", system-ui, sans-serif;--font-mono: "IBM Plex Mono", ui-monospace, monospace;--text-hero: clamp(2.25rem, 4.5vw, 3.4rem);--text-h1: clamp(1.5rem, 2.5vw, 1.85rem);--radius: 10px;--radius-sm: 7px;--shadow-sm: 0 1px 2px rgba(18, 24, 26, .06);--shadow-md: 0 8px 24px -4px rgba(18, 24, 26, .1), 0 2px 6px rgba(18, 24, 26, .05);--shadow-lg: 0 20px 40px -8px rgba(18, 24, 26, .16), 0 4px 12px rgba(18, 24, 26, .06)}*{box-sizing:border-box}body{margin:0;font-family:var(--font-ui);background:var(--paper);color:var(--ink);-webkit-font-smoothing:antialiased}button,input,select,textarea{font-family:inherit;font-size:inherit}a{color:var(--primary)}button{cursor:pointer}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:2px solid var(--primary);outline-offset:2px}.btn{display:inline-flex;align-items:center;gap:6px;padding:9px 16px;border-radius:var(--radius-sm);border:1px solid transparent;font-weight:600;font-size:.9rem;transition:background-color .15s ease,border-color .15s ease,transform .15s ease,box-shadow .15s ease}.btn-primary{background:var(--primary);color:#fff;box-shadow:0 1px 2px #0f6b6340}.btn-primary:hover{background:var(--primary-hover);transform:translateY(-1px);box-shadow:0 4px 10px #0f6b6347}.btn-primary:active{transform:translateY(0)}.btn-secondary{background:var(--surface);border-color:var(--border);color:var(--ink)}.btn-secondary:hover{border-color:var(--primary);color:var(--primary)}.btn:disabled{opacity:.5;cursor:not-allowed;transform:none!important}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm)}.field{display:flex;flex-direction:column;gap:6px;margin-bottom:16px}.field label{font-size:.85rem;font-weight:600;color:var(--ink-soft)}.field input,.field select,.field textarea{padding:9px 12px;border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface);color:var(--ink);transition:border-color .15s ease,box-shadow .15s ease}.field input:focus,.field select:focus,.field textarea:focus{border-color:var(--primary);outline:none;box-shadow:0 0 0 3px var(--primary-soft)}.field textarea{resize:vertical;min-height:80px}.mono{font-family:var(--font-mono)}.error-banner{background:var(--accent-urgent-soft);color:var(--accent-urgent);border:1px solid var(--accent-urgent);border-radius:var(--radius-sm);padding:10px 14px;font-size:.9rem;margin-bottom:16px}.empty-state{text-align:center;padding:48px 24px;color:var(--ink-soft)}.empty-state h3{color:var(--ink);margin-bottom:6px}@media (prefers-reduced-motion: reduce){*{animation-duration:.001ms!important;animation-iteration-count:1!important;transition-duration:.001ms!important}}.badge{display:inline-flex;align-items:center;gap:5px;padding:3px 10px;border-radius:999px;font-family:var(--font-mono);font-size:.75rem;font-weight:500;letter-spacing:.02em;white-space:nowrap}.badge:before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}.badge-status-open{background:var(--primary-soft);color:var(--primary)}.badge-status-in_progress{background:var(--accent-warn-soft);color:var(--accent-warn)}.badge-status-on_hold{background:#eee;color:var(--ink-soft)}.badge-status-resolved,.badge-status-closed{background:var(--accent-success-soft);color:var(--accent-success)}.badge-priority-low{background:#eee;color:var(--ink-soft)}.badge-priority-medium{background:var(--primary-soft);color:var(--primary)}.badge-priority-high{background:var(--accent-warn-soft);color:var(--accent-warn)}.badge-priority-urgent{background:var(--accent-urgent-soft);color:var(--accent-urgent)}.badge-role{background:var(--primary-soft);color:var(--primary);font-family:var(--font-ui);font-weight:600}.app-shell{min-height:100vh;display:flex;flex-direction:column}.topbar{background:var(--surface);border-bottom:1px solid var(--border);box-shadow:0 1px 3px #12181a0d,0 4px 16px -8px #12181a14;position:sticky;top:0;z-index:10}.topbar-inner{max-width:1240px;margin:0 auto;padding:0 28px;height:76px;display:flex;align-items:center;gap:32px}.topbar-brand{font-weight:700;font-size:1.25rem;letter-spacing:-.01em;color:var(--ink);text-decoration:none;white-space:nowrap;flex-shrink:0}.topbar-brand span{color:var(--primary)}.topbar-primary-nav{display:flex;align-items:center;gap:4px;flex:1;min-width:0;overflow-x:auto}.topbar-primary-link{padding:9px 14px;border-radius:var(--radius-sm);color:var(--ink-soft);text-decoration:none;font-weight:500;font-size:.95rem;white-space:nowrap;display:inline-flex;align-items:center;transition:color .15s ease,background-color .15s ease}.topbar-primary-link:hover{background:var(--paper);color:var(--ink)}.topbar-primary-link.active{color:var(--primary);background:var(--primary-soft);font-weight:600}.nav-badge{display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;padding:0 5px;border-radius:999px;background:var(--accent-urgent);color:#fff;font-size:.7rem;font-weight:700;line-height:1}.nav-menu{position:relative;flex:0 0 auto;display:flex}.nav-menu-trigger{display:inline-flex;align-items:center;gap:8px;padding:8px 14px;border-radius:var(--radius-sm);border:1px solid var(--border);background:var(--surface);color:var(--ink);font-weight:600;font-size:.9rem;white-space:nowrap;transition:border-color .15s ease,background-color .15s ease}.nav-menu-trigger span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.nav-menu-trigger:hover,.nav-menu-trigger.is-open{border-color:var(--primary);background:var(--primary-soft)}.nav-menu-chevron{margin-left:auto;transition:transform .15s ease}.nav-menu-trigger.is-open .nav-menu-chevron{transform:rotate(180deg)}.nav-menu-panel{position:absolute;top:calc(100% + 8px);left:0;min-width:240px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-lg);padding:6px;z-index:20;display:flex;flex-direction:column;gap:2px}.nav-menu-item{padding:10px 14px;border-radius:var(--radius-sm);color:var(--ink-soft);text-decoration:none;font-weight:500;font-size:.94rem;transition:color .15s ease,background-color .15s ease}.nav-menu-item:hover{background:var(--paper);color:var(--ink)}.nav-menu-item.active{color:var(--primary);background:var(--primary-soft);font-weight:600}.topbar-user{display:flex;align-items:center;gap:14px;flex-shrink:0}.topbar-user-meta{display:flex;align-items:center;gap:8px;font-size:.92rem;max-width:240px}.topbar-user-meta 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16px}}.section-label{font-family:var(--font-mono);font-size:.72rem;font-weight:600;letter-spacing:.09em;text-transform:uppercase;color:var(--ink-soft);display:flex;align-items:center;gap:10px;margin:0 0 14px}.section-label:after{content:"";flex:1;height:1px;background:var(--border)}.zone-internal{border-left:3px solid var(--accent-warn);background:var(--accent-warn-soft);border-radius:0 var(--radius) var(--radius) 0;padding:18px 20px}.zone-customer{border-left:3px solid var(--accent-success);background:var(--accent-success-soft);border-radius:0 var(--radius) var(--radius) 0;padding:18px 20px}.zone-note{font-size:.78rem;color:var(--ink-soft);margin:0 0 14px}.secret-reveal{border:2px solid var(--primary);border-radius:var(--radius);background:var(--primary-soft);padding:22px 24px;margin-bottom:20px}.secret-reveal-value{font-family:var(--font-mono);font-size:1.7rem;font-weight:600;letter-spacing:.14em;color:var(--primary-hover);word-break:break-all;line-height:1.3}.secret-reveal-label{font-family:var(--font-mono);font-size:.7rem;letter-spacing:.09em;text-transform:uppercase;color:var(--primary);margin-bottom:4px}.kb-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:20px}.kb-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);overflow:hidden;display:flex;flex-direction:column;transition:box-shadow .18s ease,transform .18s ease}.kb-card:hover{box-shadow:var(--shadow-md);transform:translateY(-2px)}.kb-card video{width:100%;aspect-ratio:16 / 9;background:#0d1214;display:block}.kb-card-body{padding:16px 18px 18px;display:flex;flex-direction:column;gap:10px;flex:1}.kb-card-equipment{font-family:var(--font-mono);font-size:.7rem;letter-spacing:.08em;text-transform:uppercase;color:var(--primary)}.kb-card-problem{font-weight:600;font-size:1rem;line-height:1.35;margin:0}.kb-field{font-size:.85rem;line-height:1.5}.kb-field-label{font-weight:600;color:var(--ink-soft)}.kb-no-video{aspect-ratio:16 / 9;background:var(--paper);border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:center;color:var(--ink-soft);font-size:.82rem}.perm-grid{display:grid;gap:8px}.perm-option{display:flex;align-items:flex-start;gap:10px;padding:11px 13px;border:1px solid var(--border);border-radius:var(--radius-sm);cursor:pointer;font-size:.88rem;transition:border-color .15s ease,background-color .15s ease}.perm-option:hover{border-color:var(--primary)}.perm-option.is-on{border-color:var(--primary);background:var(--primary-soft)}.perm-option input{margin-top:2px}.data-table{width:100%;border-collapse:collapse}.data-table th{padding:12px 16px;font-size:.76rem;font-family:var(--font-mono);letter-spacing:.06em;text-transform:uppercase;color:var(--ink-soft);font-weight:600;text-align:left;border-bottom:1px solid var(--border)}.data-table td{padding:13px 16px;font-size:.92rem;border-bottom:1px solid var(--border);vertical-align:top}.data-table tr:last-child td{border-bottom:none}.upload-row{display:grid;grid-template-columns:1fr 1fr;gap:18px}.field-hint{font-size:.76rem;color:var(--ink-soft)}.file-chip{display:inline-flex;align-items:center;gap:7px;padding:7px 13px;border-radius:var(--radius-sm);background:var(--paper);border:1px solid var(--border);font-size:.85rem;text-decoration:none;color:var(--ink);transition:border-color .15s ease}.file-chip:hover{border-color:var(--primary)}.file-chip:before{content:"📎"}.topbar-settings{display:inline-flex;align-items:center;justify-content:center;width:38px;height:38px;border-radius:var(--radius-sm);color:var(--ink-soft);transition:color .15s ease,background-color .15s ease}.topbar-settings:hover,.topbar-settings.active{color:var(--primary);background:var(--primary-soft)}@media (max-width: 720px){.upload-row{grid-template-columns:1fr}.card>table,.data-table{display:block;overflow-x:auto;white-space:nowrap}.kb-grid{grid-template-columns:1fr}.secret-reveal-value{font-size:1.25rem}}.file-input{display:flex;align-items:center;gap:10px;max-width:100%;min-width:0}.file-input-native{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.file-input-button{flex-shrink:0;padding:8px 14px;border-radius:var(--radius-sm);border:1px solid var(--border);background:var(--surface);font-size:.85rem;font-weight:600;cursor:pointer;white-space:nowrap;transition:border-color .15s ease,color .15s ease}.file-input-button:hover{border-color:var(--primary);color:var(--primary)}.file-input-native:focus-visible+.file-input-button{outline:2px solid var(--primary);outline-offset:2px}.file-input-name{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:.85rem;color:var(--ink-soft)}.toast-success{position:fixed;top:92px;left:50%;transform:translate(-50%);z-index:60;display:flex;align-items:center;gap:12px;padding:16px 26px;border-radius:var(--radius);background:var(--accent-success);color:#fff;font-size:1.02rem;font-weight:600;box-shadow:0 8px 28px -6px #12181a47;animation:toast-in .22s ease-out;max-width:calc(100vw - 32px)}@keyframes toast-in{0%{opacity:0;transform:translate(-50%) translateY(-10px)}to{opacity:1;transform:translate(-50%) translateY(0)}}@media (prefers-reduced-motion: reduce){.toast-success{animation:none}}